Anyone can become a property manager. But we’re not just anyone.

Are you tired of property management companies that treat you like just another number? Look no further, because at Firsthand we make sure that every client knows how much we value them.

We are always available to our clients - we know how busy they are so they are welcome to contact us when it suits their schedule. We ensure that we provide accurate information and communicate swiftly with them about any tenancy issues. 

We go above and beyond to provide our clients with peace of mind.


When you choose Firsthand, you are choosing a full-service experience that is tailored to you. From tenant screening, regular inspections and rent collection to lease negotiation, maintenance, and financial reporting, we handle it all so you can relax and enjoy the benefits of your investment.

Don't settle for anything less than exceptional. Contact Firsthand today and discover the difference of working with a property management company that puts you first.

Our clients are everything!

At Firsthand, we appreciate the pivotal role our clients play in our business. The trust that they have in us drives us to provide them with complete peace of mind care. Our ultimate goal is to see our clients happy and satisfied, knowing that their properties are in capable hands.

If you are a property owner seeking to optimise your investment without the headaches of day-to-day management please get in touch.

How can we offer such a customised service level?

We ensure that each manager has enough time to care for your property to our high standards e.g. find the best tenants, do comprehensive inspections, maintain open communication with all parties, check rents daily, follow up with tradesmen, and ensure that the property meets all legislation to protect the owner from inadvertent breaches.

We do this by limiting the number of properties any one of our managers can look after to just 60.

 

The Firsthand owner:

  • provides a well-maintained property to their tenants;

  • understands that quick attention to maintenance requests not only protects their property’s value, but also results in more stable tenancies with less vacancy periods;

  • complies with government legislation regarding smoke alarms and insulation, and is prepared to ensure their property will meet the new Healthy Homes Standards that came into effect 1 July 2021;

  • holds landlord insurance.

The Firsthand tenant:

  • is sensible, with great references and an excellent credit history;

  • cares for their rental property as if it was their own home;

  • communicates quickly when they encounter any maintenance issues to prevent small issues becoming big problems;

  • prefers staying long-term.

 

What owners can expect from us

  • We ensure that all staff members are up-to-date with tenancy legislation. We offer staff regular in-house and outsourced training so that we can continue to serve our clients efficiently using best practices. We are members of REINZ, which adds another layer of oversight to our systems and operations.

  • At Firsthand, we offer competitive fees to our clients without compromising on service levels, with an average management fee of 8% +GST. You can enjoy more peace of mind knowing you are getting the best value for your money.

  • There are no surprises in our fees. We don't have any 'add-ons' to invoices we pay on your behalf.

  • Helping you choose the right tenant is something we're particularly good at. We let you make the final decision, of course, however our shortlist of prospective tenants will only propose people that we would be happy to put in our own properties.

  • We pay close attention to all the details so we can maintain positive relationships with both owners and their tenants.

  • When we first place a tenant we carry out the first inspection at 4 weeks. Routine inspections are then undertaken every three months and reports are sent through to you once uploaded to our system. Owners can also log in to their owner portal to review all inspections.

  • Landlords can log in to their portal at any time to view such details as account statements, information on income vs expenses, and completed or outstanding maintenance and inspections.

  • We run a Trust account for all rental payments to provide owners with additional peace-of-mind.

  • We know that every owner has their own requirements and are happy to pay rent out at a frequency that suits.

  • We keep a close eye on your property to catch maintenance before it becomes a problem. Short and long term maintenance recommendations are included in each routine inspection report.

  • We offer an in-house handyman service to ensure a quick response to maintenance issues, as well as having a great team of contractors at our fingertips.

  • To help our owners receive consistent and optimal returns we regularly provide short- and long-term maintenance recommendations, as well as personalised advice on how to further improve their rental income.

Thinking of switching? Let us take care of that.

Let us take care of everything, including informing your current management company if that is your preference. We will prepare the documents for you to sign, and then liaise with your current manager and tenants to ensure a seamless transition. You will be kept updated throughout the process.

Choose Firsthand for a first-class property management solution that delivers professional service, peace of mind, and results you can count on.

Contact us to learn more about how our property management services can support your property investment goals.