We want you to have a place you are proud to call home
At Firsthand Property Management, we work hard to make sure that our tenants feel secure and are happy in the lovely homes that our clients trust us to take care of. We are always available to our tenants and emphasise that they are welcome to contact us about any issue.
We ensure that homes are well-maintained, considering their age and condition, and that any issues with the property or tenancy itself are dealt with as soon as possible.
Looking for a new home?
We understand that trying to find a new home can be stressful. If you are considering applying for one of our properties please feel welcome to have a look around our website as it will give you a good idea of the way we operate.
Some of the ways we help make the whole process easier are:
we try to make viewings at times that suit you
when you make an application for one of our properties we aim to let you know the outcome within 48 hours
if your application is successful we quickly get all the paperwork to you so you can start making plans
we assist with advice on connecting utilities
we are always only a phone call or text away
we keep on top of maintenance issues that may arise during your tenancy
Maintenance requests
We have a great team of trusted contractors that we can call on to make sure everything is sorted for you as soon as possible so please get in touch. Before you submit a maintenance request please click here for some simple fixes to common issues.
It is office policy that tenants request all repairs or maintenance in writing - this prevents requests getting missed. Please submit a maintenance request using the button above - when you click through you will find our ‘Quick Fix Guidelines’ - if these do not resolve the issue then please complete the maintenance request form.
Insurance
We recommend you make sure you have adequate renters' insurance cover. This not only protects your own belongings but with the correct insurance cover you will be protected for any costs arising if you/your visitors cause any damage to your landlord’s property or chattels. Find out more by clicking here
“Before I moved in Firsthand sent me lots of information about my new rental, and how to sort out electricity, gas etc. Their ‘Welcome Home Pack’ was really useful and just made the whole process so much easier. If I ever have any questions I just text Valeria and she gets back so quickly. Thanks!”
“Thank you very much for everything and that you always respond to our queries. Our friends just found a place through another property management company, and the agent is just ignoring them now that they’ve moved in. Just made us realize how lucky we are to have ended up with you.”
